At DUuniq, we strive to provide you with the highest quality products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy below for detailed information on how to return an item and the conditions under which refunds are granted.
Returns
Eligibility for Returns:
- To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
- Returns must be initiated within 30 days of the delivery date.
Non-Returnable Items:
- Gift cards
- Sale items
- Personalized or custom-made items
How to Initiate a Return:
- Contact Us: Email us at admin@duuniq.com with your order number and reason for return.
- Receive Authorization: Our customer service team will provide you with a return authorization and instructions on how to send your item back.
- Ship Your Item: Pack your item securely and ship it to the address provided in the return authorization.
Refunds
Conditions for Refunds:
- Once we receive and inspect your return, we will notify you via email of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Partial Refunds:
- In certain situations, only partial refunds are granted (if applicable):
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Exchanges
Exchanging Items:
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at admin@duuniq.com with your order number and details of the defect or damage.
Shipping
Return Shipping Costs:
- Customers are responsible for paying for their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- For defective or damaged items, we will provide a prepaid shipping label.
Lost or Damaged Returns:
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and are not responsible for lost or damaged returns.
Late or Missing Refunds
If You Haven’t Received a Refund Yet:
- Check Your Bank Account: There may be some processing time before a refund is posted.
- Contact Your Credit Card Company: It may take some time before your refund is officially posted.
- Contact Your Bank: There is often some processing time before a refund is posted.
- Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at admin@duuniq.com.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
DUuniq
Email: admin@duuniq.com
Address: 266, Gruham Club Life, Masma, Surat, Gujarat, 394540